Returns + Policies
We are working hard to complete all orders as quickly as possible. Orders will be packed out within 2-3 business days of the order being placed and handed off to USPS within 24 hours after that. However, our Custom Nameplates require a bit more time. These will be packaged and shipped within 2-3 weeks of the order being placed. We truly appreciate your patience during this challenging time and look forward to creating a beautiful custom piece for you to enjoy!
At Mayblu we make every piece of personalized jewelry as special and lovely as the moment it honors. However, if your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately and we'll do our utmost to recreate it to your full satisfaction.
Items can be returned within 30 days from the purchase after coordinating with our Customer Service team.
- All returns will be refunded via store credit in the form of an electronic gift card code
- Items must be sent back within 30 days of the delivery date.
- The item must be returned unworn and in its original condition.
- Please allow 2-3 business days after we receive the return for your refund to be processed
- Mayblu is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns
Change your mind? No problem! Please let us know within 7 days of placing your order that you would like to cancel. Although we begin the process of producing your personalized items as soon as you submit an order, we respect your wish to cancel and will assist with your cancellation at no extra charge.